Refund policy

1. Inspect Your Order Upon Receipt

Please examine your order immediately after it arrives. If there’s any damage, defect, or you received the wrong product, contact us within 10 days. We’ll guide you through the return or replacement process.

2. Return Window & Eligibility

We accept returns of unused, unmodified, and resalable merchandise within 90 days of the original invoice date. Items that show signs of wear, alteration, or use may be refused or subject to restocking fees.

3. Return Authorization Required

To initiate a return, all customers must request a Return Merchandise Authorization (RMA) from us. Returns sent without authorization may incur a $25 handling fee, or be refused and shipped back at the customer’s cost.

4. Return Shipping

You (the customer) are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item). We recommend using trackable shipping with insurance—you remain responsible until the item is received at our facility in acceptable condition.

5. Restocking Fees

Certain returns may incur a restocking fee of up to 20% of the item’s price. This fee helps cover inspection, repackaging, and handling. We will notify you if your return qualifies for such a fee before finalizing your refund.

6. Refund Processing

Once we receive and inspect your return, refunds will be processed within 10 business days. Refunds may be issued to the original payment method or as store credit, at your choice.

• Original shipping costs are non-refundable (unless the return is due to our error).

• If you used loyalty credits or points (e.g. “ProGear Bucks”) on the purchase, those will be reinstated once the return is approved.

7. Exchanges

We do accept exchanges—subject to availability. If you’d like to exchange for a different model, size, or finish, we’ll assist you through the process. Additional shipping charges may apply.

8. Defective or Damaged Items

If your item is defective or damaged in shipment, contact us immediately (within 10 days). Provide pictures and relevant details. We will either repair, replace, or refund the item—whichever is most appropriate—at no additional charge to you.

9. Exceptions & Final Sales

Some categories are nonreturnable or final sale, including:

• Customized or custom-order cues or shafts

• Clearance or closeout items

• Items showing signs of use or modification

Check the product page or your invoice—such restrictions will be clearly specified.

10. Price Adjustments

If you find a lower price on the same item (same brand, model, and configuration) within 30 days of your ProGear purchase, we’ll match it and refund the difference—plus an additional 10% of the difference. Certain exclusions may apply (e.g. items under MAP pricing, clearance, or overseas pricing).